Case Studies

Show the artifact,
not just the outcome story

Illustrative examples of how KLA governs regulated agent workflows and the evidence it produces for auditors.

What InfoSec Needs → How KLA Intercepts → What It Exports

Governed workflow exemplars

Each example is an illustrative scenario — not a customer deployment — structured around the evaluation questions that appear in real buying committees.

Treasury approval workflow

Banking · illustrative scenario

What the team needs

A bank InfoSec team needs hard stops on high-value transfer requests and named approvers for exceptions.

How KLA intercepts

KLA intercepts transfers above threshold, attaches account context, and routes the decision to treasury leadership in Slack.

Evidence it exports

  • Policy hit: `payments.high_value_requires_human`
  • Approver identity and approval timestamp
  • Signed downstream transfer execution record
ILLUSTRATIVE MANIFEST
{
  "action": "wire_transfer.create",
  "decision": "requires_human_review",
  "policy": "payments.high_value_requires_human",
  "approver": "[email protected]",
  "lineage_hash": "sha256:4f3a...a18e"
}

Clinical support escalation

Healthcare · illustrative scenario

What the team needs

Clinical governance needs human review whenever a copilot moves from summarisation into recommendation territory.

How KLA intercepts

KLA blocks unapproved recommendation delivery, preserves the patient-safe context window, and routes the case to a clinician.

Evidence it exports

  • Reviewer assignment and decision outcome
  • Model and prompt version used in the recommendation path
  • Execution lineage showing no unauthorised action reached the patient channel
ILLUSTRATIVE MANIFEST
{
  "action": "care_plan.recommend",
  "decision": "blocked",
  "reason": "clinical_recommendations_require_review",
  "review_queue": "clinical-oversight",
  "lineage_hash": "sha256:91cd...77be"
}

Claims settlement control path

Insurance · illustrative scenario

What the team needs

Claims leadership wants AI triage and drafting, but legal needs review for settlement recommendations above internal authority limits.

How KLA intercepts

KLA routes recommendations by authority band, captures the reviewer path, and records exactly which claim context and policy rules shaped the outcome.

Evidence it exports

  • Authority threshold and rule evaluation result
  • Reviewer identity and settlement disposition
  • Signed lineage chain for the claim action and final outbound message
ILLUSTRATIVE MANIFEST
{
  "action": "claim.settlement_recommendation",
  "decision": "approved",
  "authority_band": "review_required",
  "reviewer": "[email protected]",
  "lineage_hash": "sha256:2c6e...bb90"
}
Governed Workflow Exemplars | KLA Digital