Use cases
A payment, an access change, a customer decision, a data export. Put policy and human oversight where the workflow changes something that matters.
Discuss your workflowExample: release a payment
Let policy identify the actions that need a person. Give the reviewer the request, the reason for escalation, and the consequence of their decision in Decision Desk.
Payment remains on hold while the reviewer decides.
Example: create a purchase order
Place policy checks at the action boundary: a system write, an access change, or a data export. Control what the agent can do with the tools it can reach.
The purchase order is not submitted. The supplier must be reviewed before a new request.
Example: change a credit limit
Connect the case, the applicable control, and the accountable human at the point an AI-assisted workflow affects a customer or business outcome.
The proposed limit change stays paused until the exception is decided.
Example: export customer records
Take a known, unapproved workflow and define where it can send data, which actions it can perform, and who owns the exceptions.
The records remain in the source system. The team can use an approved destination or seek a policy review.
Define the boundary before expanding the rollout. A useful evaluation shows how the workflow behaves when an action is permitted, needs a reviewer, or must stop.
Explore the KLA Control PlaneWe can review the action, integration boundary, control owners, and evidence your team needs to evaluate it.
Discuss your workflow